No Change Fees for Customers Scheduled to Travel March 1 – April 30, 2020

  • Affected Customers: All Tickets Issued on or before March 9, 2020
  • Impacted Travel Date(s): March 1, 2020 – April 30, 2020
  • New Ticket Must Be Re-issued On/Before: Dec 31, 2020
  • Rebooked Travel Must Begin No Later Than: Dec 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs.

  1. Remain on your current flight.
    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes
  2. Change to a different flight.
    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight.
    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit).  Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date between March 1, 2020 and March 31, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

No Change Fees For All Tickets Purchased Between March 1-31, 2020

  • Affected Customers: All Tickets issued between March 1, 2020 – March 31, 2020
  • Impacted Travel Date(s): March 1, 2020 – February 25, 2021
  • Ticket Can Be Changed One-Time To An Alternate Itinerary. Must Be Re-issued On/Before: February 28, 2021
  • Rebooked Travel Must Begin No Later Than: February 28, 2021

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs.

  1. Remain on your current flight.
    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.
  2. Change to a different flight.
    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, the change fee will be waived, however, a difference in fare may apply.*
  3. You may choose to cancel your trip, and use the value towards a future flight.
    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit).  Final travel must be completed by end of ticket validity. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

www.delta.com/coronavirus

All Change fees waived for tickets issued on or before March 2, 2020.

Airports

  • All cities

Original travel dates

March 9, 2020 – April 30, 2020

Additional information

FLIGHT CHANGES:
  • New tickets must be reissued on/before December 31, 2020 or 12 months from original ticket date, whichever is earlier
  • Rebooked travel must commence within 12 months from the original ticket issue date
ORIGINAL TICKET MUST BE ISSUED ON OR BEFORE:

March 2, 2020

  • Tickets:For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

www.united.com/coronavirus

Terms and conditions

If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.

Exception policy

  • We will waive the change fee only on published Non-Refundable Fare tickets.
  • Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
  • Changes must be made prior to the departure of your original flight.
  • New travel must be completed within 1 year of original ticket issue date.
  • Any difference in fare will apply.
  • Change your trip online or by calling Reservations.

Contact Reservations 

This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.

No change fee if you bought your ticket before March 1

Information current as of March 13, 2020

If you’re traveling to / through / from:

All cities served by American

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before March 1, 2020
  • Are scheduled to travel March 1 – April 30, 2020
  • Can travel March 1 – December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:

  • Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
  • The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online

Here’s how:

  • Find your trip
  • If your trip is eligible, you’ll see ‘Change trip’ or ‘Cancel trip’ in the top toolbar

Find your trip 

Call to rebook

After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:

  • Your ticket number (American tickets have a 13-digit number that begins with ’001’)
  • Your 6-character confirmation (also called a ‘Record Locator’)

www.aa.com/coronavirus