Home Forums 4/28/20 – News: Jet Blue, AA, Norwegian Survey, Travelex, Seabourn

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  • Bevan
    Post count: 31

    Jet Blue is going to start requiring passengers to wear masks beginning next week.

    American Airlines

    Update 6: April 27, 2020

    • Extend market detail for certain markets

    American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the U.S. and Europe / Middle East / Africa.


    Please be guided by the following information:


    Special Travel Exception for Service

    between the U.S. and Europe / Middle East / Africa

    Flights Affected: ·         Croatia

    ·         Czech Republic

    ·         France

    ·         Germany

    ·         Greece

    ·         Hungary

    ·         Iceland

    ·         Ireland

    ·         Italy

    ·         Morocco

    ·         Netherlands

    ·         Poland

    ·         Portugal

    ·         Spain

    ·         Switzerland

    ·         United Kingdom

    Ticketed On/Before: April 7, 2020
    Effective for Ticketed Travel Dates: Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market.


    See Suspension of Service policy

    ·         Temporary Suspension of Service – Market Detail for suspended travel dates

    New Travel Dates: Now through December 31, 2021


    Note: Travel on the new ticket must be completed by December 31, 2021

    Reissue Ticket On/Before: Same day as flight rebooking

    ·         For possible exceptions on tickets that expire between March 1, 2020 and September 30, 2020 – See Extend Travel Rebooking Guidelines

    Change to Origin/Destination: Allowed

    Change Fee only is waived

    Fare Difference Applies


    See Suspension of Service policy

    ·         Changes to Origin/Destination

    ·         Reissue Policy Information

    Itinerary Changes Maintaining the Same Origin and Destination: Allowed


    See Suspension of Service policy

    ·         Rebooking – Exception to Fare Rules

    Endorsement Box Requirements:

    (ticket must be exchanged)

    Temporary Suspension of Service – Market Detail See Suspension of Service policy

    ·         Temporary Suspension of Service – Market Detail

    Refund Eligibility: See Suspension of Service policy

    ·         See Refund Policy for available options

    Customer Contact Information: Ensure the customer’s telephone contact number and/or email address are updated in the reservation



    This information can also be found on SalesLink by viewing: ………………………………………………………………………………………….
    Latest Communication Updates

    Norwegian survey

    Norwegian did a survey about 12 days ago and found that 58% of people picked travel as the thing they are most looking forward to doing when they are permitted.  They also think the most expected destination they will want is the Caribbean, Alaska, Hawaii or a private island.  The survey also revealed that consumers want information on updates on cancellations, when they can travel next, sanitation measures and a 2021 cruise.


    Travelex is allowing travelers to transfer their existing policies to their new travel dates but have asked to inform them as soon as possible to insure that travelers will get all their benefits like their pre-existing condition waivers and financial default coverage.  This also applies to new bookings.  As soon as you have made a deposit for the new travel dates, please contact Travelex.


    Extending Final Payment Due Dates

    In recognition of the rapidly evolving global travel conditions we have revised the final payment due date to 60 days prior to departure from the previous 90 or 120 days final payment due date. This extra time is intended to allow clients more time to assess the changing international situation before their final payment is due. This due-date extension applies to all bookings for Seabourn voyages departing between July 1 and September 30, 2020.

    Keep in mind that our SeabournShield® guest protection program must be purchased before or at the time of final payment. All other cancellation fee periods remain unchanged, as does the pre-existing condition requirement for SeabournShield coverage.

    Policy for Guests
    Cruise sailings prior to August 31, 2020
    For existing and new bookings made through August 31, 2020, guests may cancel up to 48 hours prior to departure and receive a 100% Future Cruise Credit of any payment already made to Seabourn and currently within cancellation fees. Guests receiving a Future Cruise Credit will have until December 31, 2020 to book any published voyages departing prior to December 31, 2021.

    Cruise sailings between September 1 and October 15, 2020
    For bookings departing between September 1, 2020 and October 15, 2020, the original Book with Confidence policy is still valid, where clients are able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees.

    For You
    For cancelled bookings through August 31, 2020 your commission on the original booking when inside final payment will be protected.

    100% Future Cruise Credits are also commissionable when used to make a future booking.

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