5/11/20 – Zoom Meeting, Updates on Sabre, Silverseas, Crystal River Cruises, Princess, Carnival, Sandals, Radisson, Amtrak

Zoom Meeting
https://us02web.zoom.us/rec/share/we11Le33rW1OX6OQx2WDaKchJ8fPX6a82idPrKdfyky-cq2luvum7GPjWA3BABbH

Password: 2C@#w33=

Sabre

It is up to the travel advisors to make sure that cell phones and email addresses are in

every record below are the new formats.

Under the new IATA rule we are required to add contact number to the airline in case any irregular operations.

Traveler and Emergency Contact Rules all GDS	Sabre
Traveler Contact – Phone	3CTCM/«Phone Country Code»«Phone Area Code»«Phone Prefix/Suffix Traveler Contact»«NAME FIELD
Traveler Contact – Email	3CTCE/«E-Mail Entry Traveler Contact»«NAME FIELD

 

Example:

Mobile contact 3CTCM/0016281234567-1.1

Email Address 3CTCE/ismi99//gmail.com-1.1

The @ is represented by //

Use the above for all airlines except American use the 4CTCM………..

And 4CTCE………

Update on Cruises

Silverseas

Silverseas has a plan for July, August and September but they have a few things that need to happen:

• Have to wait for the borders to open b/c if they don’t open, it will limit the cruise access.
• Have to wait for the airlines to operate to the destinations that the cruse lines embark from-most of their business is out of Europe
• Get testing that is reliable and that can be administered quickly and get the results quickly
• They will send you a test kit with your cruise documents and ask you to take the test the day before you leave – if you test positive, they will ask you not to go on the cruise and for those that are not positive, they will then test you the day of the cruise too
• Days of open buffets where people will be able to serve themselves and everyone touches the same handle is over
• Disposable menus will become common-recyclable paper
• Testing to get back on the ship if you get off the ship for a shore excursion

Instead of putting up a 20% deposit to hold your spot on the cruise, you only pay $1000 to secure it and then when you pay the full payment in June to get the early booking bonus or upon final payment which is 120 days before sailing, you use the $1000 as an onboard credit.

Take the FCC, you get 25% on your money

Talk to clients about planning a vacation b/c have the fun is planning and it takes a while to put together a well thought out plan. You don’t need your client commitment but it will give them something to do since they have the time. Counsel don’t sell. Keep in touch with those that are still booked. Encourage them not to cancel. Tell your clients what is certain b/c uncertainty is the enemy.

Silverseas has 85 ships and had $2 billion in profit last year

 

Crystal River Cruises

Closed through June 30, 2020

Prescreening process, questionnaire and temperature checks

Refer to physician if exhibiting symptoms

Looking at Testing at boarding

Practicing social distancing on board

Cap capacity in restaurants and public lounges

Using protocol for sanitizing motor coaches for shore excursions

Keeping all restaurants open all the time

212 guest capacity on the boat

106 will be admitted, 106 seats in the restaurants

Rules being discussed about the main lounge about ways to make things more spread out

Protecting advisor’s commissions

125 FCC or refund of cancelled cruise

2021 and 2022 bookings

 

Advance purchase savings program started 5/6/20:

$3699 for 60 different sailings, best available suite, client has flexibility to change travel dates until 12/31/20, 50% savings

$250 gift card for advisors

Process commission right away

95% of business comes from advisors

 

Crystal assured savings program:

$500/person for an open booking get a 2.5% additional savings

Paid commission on deposit and then remainder on final payment

 

Intimacy, spaciousness, attention to detail, concern for basic well being of the guest, food to order, fresh ingredients, attentive butler in every suite, spaciousness of suite, double vanity bathroom, walk in closets

People are looking for hassle free experiences, value for the money, it will be about quality

30^th anniversary this year – not just good enough – better

 

Princess

While we remain laser focused on returning to the seas as soon as it is safely possible, we have made the decision to cancel 2020 cruises and associated cruisetours for the destinations listed below:

• All remaining Alaska cruises on Emerald Princess and Ruby Princess
• All remaining Europe & Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
• Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
• Summer to fall cruises departing from Japan on Diamond Princess
• Fall cruises on Pacific Princess sailing to Hawaii & French Polynesia through November
• Australia-based cruises on Sapphire Princess and Sea Princess through August
• July cruises sailing from Taiwan on Majestic Princess

Carnival

Recent Article on Carnival

https://nypost.com/2020/05/09/carnival-swamped-with-bookings-after-announcing-august-return/

 

Resorts

Sandals

All-Encompassing 18 Touch Point Practice: Sandals Resorts has completed a thorough research assessment of all points of guest contact, resulting in the integration of advanced hygiene practices across 18 key touch points, starting from the moment guests arrive at airport lounges through the entirety of the resort experience.

These touch points include the airport lounge; guest transfers to and from resort; guest rooms, food and beverage experiences; housekeeping and laundry; elite services including butler service and Club Sandals Concierge; maintenance; resort activities such as water sports; elevators; swimming pools, Jacuzzis and spas; team members access points; fitness centers and the Red Lane Spa; public bathrooms; suppliers and receiving; all public areas including lobbies and beaches; back of house facilities such as store rooms and offices; Kids Camps and waterparks at Beaches Resorts; and HVAC systems.

Enhanced Triple-Check System for Cleaning and Sanitation: All resorts are diligently cleaned and sanitized on an ongoing basis, with a triple-check system and a minimum of three inspections daily. These inspections include all hard surfaces—including door handles and interiors of vehicles used for airport transfers; public restrooms, which are inspected, cleaned and sanitized in 20-minute intervals; kitchens, bars and restaurants, including menus, tables, cutlery, glassware, chairs and more; and swimming pools and hot tubs.

Additional hand sanitizing stations will be provided for guests and team members throughout the resorts, at all dining locations and within each individual guest room. Any items that guests will come in contact with—from room cards to welcome cocktails glassware—are sanitized before distribution.

New Certified Sandals Sanitized Guest Rooms: Sandals will introduce even more robust housekeeping measures as part of Sandals Platinum Protocols of Cleanliness, which will include the introduction of additional hospital-grade disinfectants; electrical aerosol sprayers for advanced cleaning; the use of UV-LED lighting equipment to inspect cleanliness; air duct sanitization for each arrival and upon each departure; weekly steam-cleaning and sanitization of carpeting; placement of

anti-bacterial gels and soaps in each guest room; and strict adherence to the triple check system.

At-Home to In-Room Check-in Beginning in June: Guests will have the ability to check-in online, allowing them to skip the front desk and go directly to their room. A welcome cocktail, a personal anti-bacterial hand towel and individual in-room hand sanitizer will always await arriving guests.

Social Distancing Practices: Sandals is introducing new ways to encourage guests to maintain a safe social distance while sustaining the relaxed experience the brand is known for, including the addition of more airport transfers with fewer guests per vehicle; extending check-in times between visitors; setting up a safe social distance across restaurants, bars and beaches; replacing handshakes with a nod and a smile; and restricting elevator trips to one couple per trip at Sandals Resorts and one family per trip at Beaches Resorts, with staff members taking alternate routes.

Team Member Trainings and Precautionary Temperature Checks: Sandals is ensuring all team members stay healthy both inside and outside the workplace with ongoing specialized training on precautionary measures geared toward preventative protocols and added sanitation practices. All staff will be required to know where the nearest hand sanitizer stations are located at all times, wear protective face gear and gloves at all times when on resort, and ensure uniforms are not worn during travel to and from work. All team members across resort locations will also undergo required temperature checks before the start of each shift in addition to stringent medical clearance.

Standards for All Vendors, Suppliers & Partners: All vendors, suppliers and partners will be held to the new Sandals Platinum Protocols of Cleanliness standards by restricting delivery windows to one party at a time, while limiting physical contact; sanitizing all touch points, including equipment, storage spaces and access areas; and removing all outer packing upon arrival. Productive prevention has long been a key practice in safeguarding the health of all Sandals Resorts guests, team members and supply chains.

Hotels

Radisson

Radisson Hotel Group unveiled its Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading inspection, verification, testing and certification company. One of Radisson says one of its highest priorities is the continued health, safety and security of its guests, team members, and business partners.

The company has conducted a thorough review of all existing health and safety processes and worked with a team of experts to develop and validate additional protocols. These enhanced protocols, operational guidance and comprehensive health and safety procedures validated by SGS, will be adapted based on local requirements and recommendations, to ensure guests’ safety and peace of mind from check-in to check-out. Radisson Hotels Safety Protocol will further strengthen Radisson’s existing rigorous sanitation, cleanliness and disinfection guidelines at hotels globally.

These guidelines include hand sanitizing stations at all entrances, the use of Personal Protective Equipment (PPE) and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas of its hotels, including in the meeting & events facilities, plus training in Centers for Disease Control or World Health Organization recommendations and health guidelines, reiteration of food safety standards and comprehensive staff training. Radisson’s enhanced cleaning and disinfection guidelines have been developed in collaboration with global hygiene solutions provider Diversey by uniting best-in-class cleaning and hygiene solutions with reinforced protocols and patented technology designed for healthcare.

Radisson will be introducing an official label of cleanliness and disinfection issued by SGS to ensure the highest cleanliness, hygiene and safety standards as confirmed by SGS through a centralized validation process. Under this program, individual hotels can receive an approval label upon completion of a comprehensive local audit including on-site testing using the latest technology.

“At Radisson Hotel Group, we are committed to delivering a clean and safe environment for our guests and team members,” said Federico González, CEO, Radisson Hospitality AB and chairman of Radisson Hotel Group’s Global Steering Committee. “The world has been fundamentally changed by COVID-19 so it is key that we strive to protect all who work, stay and partner with us as we re-open our doors to a new era of travel. To do this we have thoroughly examined all areas of the hotel experience, and we are proud to have partnered with SGS to create our Radisson Hotels Safety Protocol program.”

“SGS’ global leadership in the Travel & Hospitality sector has enabled our network of health and safety experts to develop a comprehensive and straightforward protocol to check management procedures and disinfection status of hotels,” said Frankie Ng, CEO of SGS “Our goal is to ensure that maximum hygiene standards are met, to protect guests as well as Radisson Hotel Group team members.”

Radisson will soon be announcing an extension to its brand commitment, which includes 20 steps and an additional 10-step protocol for meetings & events. The company expects to complete all the necessary operational details of this program over the next few weeks. Principles under consideration include increased cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items, stations installed with alcohol-based hand sanitizer and gloves at the front entrance and hotel public areas, all room keys disinfected and presented safely upon check-in, express check-out process available for guests to minimize contact, cash-free methods of payments available and encouraged, door hangers displayed with cleaning and disinfection procedures in each room, comprehensive hygiene and preventions training programs for team members, and team members provided with Personal Protective Equipment such as masks and gloves.

Train

Amtrak

Amtrak said it is requiring all customers in stations, on trains and thruway buses to wear facial coverings beginning on May 11. Customers must supply their own facial covering and can go to CDC.gov for detailed instructions on how to make their own mask. Facial coverings can be removed when customers are eating in designated areas, in their private rooms, or seated alone or with a travel companion in their own pair of seats. Small children who are not able to maintain a facial covering are exempt from this requirement.

“The safety of Amtrak’s customers and employees is our top priority and requiring a facial covering is one more way we can protect everyone,” said Bill Flynn, Amtrak’s president and CEO. “Amtrak continues to operate as an essential service for those who must travel during this public health crisis. Our services will be even more critical as our nation recovers.”

Amtrak said it is continuing to take extra steps to sanitize stations and trains. Additional measures include temporarily reducing coach and business class sales to 50 percent capacity to help maintain CDC recommendations for physical distancing, accepting only cashless payments in stations and on trains and signage at the busiest staffed stations to indicate safe distances in high customer traffic areas such as waiting rooms, in front ticket offices, at the base/top of escalators and lounge entrances. In addition, clear protective barriers have been retrofitted at staffed stations where there are no current glass barriers.

Amtrak is temporarily offering flexible dining service in the dining or lounge car on all long distance routes except Auto Train. It also is encouraging sleeping car customers to select optional room service for their meals, and is limiting seating in dining and café areas. Amtrak said it will continue to evaluate its current practices to support personal safety.

Travelers should be aware that individual states have different rules regarding public safety and what is expected of guests arriving from out of state. For example, some states are requiring that travelers wear masks in waiting room areas while others do not. Amtrak is recommending that passengers check with each state for specific guidance. The U.S. Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days.

Amtrak continues to operate on the Northeast Corridor, providing essential services during this challenging time. Due to service reductions, some stations may not be staffed. If the station is closed, Amtrak is asking passengers to use the Amtrak app or call 800-USA-Rail to check train status while waiting in a personal vehicle. They should then proceed directly to the platform to board their train. Café service will also be suspended on select trains, while other services may be impacted as circumstances change.

Customers with reservations on trains that are being modified will be contacted and accommodated on trains with similar departure times or on another day. Amtrak is waiving change fees for reservations made before May 31, 2020. This includes reservations booked with points. To modify a reservation, travel advisors or their clients can log into their account and go to “Modify Trip” on Amtrak.com, or find their reservation from their account on the home screen in the Amtrak app. A fare difference may apply to a new itinerary. If travel advisors or customers want to cancel a reservation with no fee, they must call 800-USA-RAIL and speak with an agent. Multi-ride train and city pair restrictions are removed on the Northeast Corridor through May 31, 2020

Amtrak has temporarily suspended the following services due to reduced demand: Adirondack (New York-Montreal), no service north of Albany; Amtrak Hartford Line (New Haven, Conn.-Springfield, Mass.); Amtrak Thruway Bus routes; Capitol Corridor (San Jose – Sacramento); Cascades (Eugene – Vancouver, B.C.), no service north of Seattle; Empire Service (New York – Niagara Falls); Ethan Allen Express (New York-Rutland, Vermont), no service north of Albany; Hiawatha (Chicago-Milwaukee) replaced by Amtrak Thruway Buses, April 24-May 25; Illini/Saluki (Chicago-Carbondale); Illinois Zephyr/Carl Sandburg (Chicago-Quincy); Lincoln Service (Chicago-St. Louis); Maple Leaf (New York-Toronto), no service west of Niagara Falls, N.Y.; Missouri River Runner (St. Louis-Kansas City); Northeast Regional (Boston-New York-Washington, D.C.-Virginia); Pacific Surfliner (San Luis Obispo-San Diego); Piedmont (Charlotte-Raleigh); San Joaquins (Bakersfield-Oakland and Sacramento); Silver Meteor/Silver Star (New York and Miami), May 9-June 3; Valley Flyer (New Haven, Conn.-Greenfield, Mass.); Vermonter (Washington-St. Albans), no service north of New Haven (Monday-Saturday) and no service on Sundays; and Wolverine (Chicago-Pontiac).