Home Forums Travelong Staff 4/27/20 – Update on Cruises/Hotels

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    Update on Cruises

    Silver Seas – Cruise with confidence

    48 hour cancellations permitted before 12/31/20 with a 100% FCC for 2 years from the issuing date with $1000 deposit per suite and $1000 on board credit

    Princess – Cruise with confidence

    48 hour cancellations permitted before 7/31/20

    30 day cancellations permitted before 10/31/20


    If NCL cancelled a cruise and you book a future cruise, you not only get the FCC for what you paid but you get 20% off the new cruise.


    Queen Mary 2 and Queen Victoria, is cancelling all sailings that were due to depart up to and including July 31, 2020. For Queen Elizabeth, the cruise line has taken the practical decision to cancel the entire Alaska season and all departures up to and including September 8, 2020.  Guests who are booked on cancelled voyages will automatically be given a 125% Future Cruise Credit or have an option of a full refund. This may be used on any sailing before the end of March 2022, and the booking must be made by December 31, 2021


    FREE Roundtrip Airfare*

    plus choose one:

    FREE Shore Excursions

    FREE Beverage Package

    FREE Shipboard Credit

    Travelers Assurance Program –

    • The Travelers Assurance Program allows new and existing bookings that have paid in full to cancel up to 48 hours from departure date and receive a 100% future cruise credit (FCC)

    • Up to the day of sailing if there is an Oceania Cruises promotion offering a better value, price, or amenity on the sail date booked, you and your clients can take advantage of the new offer


    FREE Internet FREE Specialty Restaurants FREE Room Service 24 Hours a Day FREE Shuttles from Port to City Center FREE Fitness Classes FREE Still & Sparkling Vero Water FREE Soft Drinks & Specialty Coffees FREE Launderette


    Recently announced Crystal Assured Savings program. The program invites travelers to make a non-refundable open booking deposit of just $500 per person by June 30, 2020. Guests have until March 31, 2021 to select their preferred voyage.


    Cruises is extending its temporary suspension of operations until June 30, 2020. For those guests with canceled cruises due to this extension, Windstar is offering a Future Cruise Credit (FCC) valued at 125 percent of all monies paid to Windstar Cruises on the booking. Guests will have until December 31, 2021 to book and sail with their FCC. Guests may also request to exchange the FCC for a refund of 100 percent of
    monies paid to Windstar Cruises on the canceled booking. Guests have until December 31, 2021 to request the refund.

    Update on Hotels


    Enhanced Retention Programs-Now available with book by date of June 30, 2020

    Move the Date, Keep the Rate” Program, + a FREE night

    Guests may change the date of their current booking to a future travel date, up to a year from the original travel date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts® will extend one additional night complimentary to all vacationers

    Guests also have the option to change to another AMResorts® property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases.


    Cleanliness Changes

    A number of additions to Marriott’s cleaning regimen, designed to set an even higher standard of cleanliness for the hotels, include:

    Surface Areas: COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In public spaces, the company is requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency—the same goes for guestrooms. Marriott will also be placing disinfecting wipes in each room for guests’ personal use.

    Guest Contact: To help alleviate the risk of transmission via person-to-person contact, the company will be using signage in its lobbies to remind guests to maintain social distancing protocols and removing or re-arranging furniture to allow more space for distancing. Marriott is also evaluating adding partitions at front desks to provide an extra level of precaution for our guests and associates and is working to make masks and gloves available to associates. It is installing more hand sanitizing stations at the entrances to its hotels, near the front desk, elevator banks and fitness and meeting spaces. In addition, in over 3,200 of Marriott’s hotels, guests can choose to use their phones to check in, access their rooms, make special requests and order room service that will be specially packaged and delivered right to the door without contact.

    Food Safety: Marriott’s food safety program includes enhanced sanitation guidelines and training videos for all operational associates that includes hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.


    Hyatt is extending its cancellation fee waivers through June 30, 2020.

    Here are the details:

    Existing reservations for upcoming travel through June 30, 2020:

    All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be cancelled or changed at no cost up to 24 hours before the guests’ scheduled arrival, which includes Advance Purchase Rate reservations.

    New reservations for any future travel:

    Reservations booked between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before the guest’s scheduled arrival. This includes Advance Purchase Rate reservations.

    Exceptions include reservations booked after April 1, 2020 at Destination Residences and Special Events Rate reservations booked after April 1, 2020. Special Event Rate cancellation policies will be detailed in the rate’s Rate Rules section when booking.


    Based on some recent surveys, when the pandemic is over only about 20% of travelers are going to be taking cruises, 30% preferring to be traveling closer to home, possibly by car and the remaining 50% of them using an airplane. Also, the survey suggests that the younger travelers will be the first travel again. Seventy-four percent of travelers believe they will be traveling internationally in the next 6 months and ninety-one percent believe they will be traveling domestically by October. 60% of travelers believe that travel will resume in 1 to 2 months, while 40% think it will be 6 months or longer.

    The reason the majority of people believe that the travel will return sooner than you think is because of the safeguards that are being put into place by the airlines, the hotels, the cruise lines and the healthcare in general.

    • This topic was modified 3 years, 5 months ago by travelong.
    • This topic was modified 3 years, 5 months ago by Bevan.
    • This topic was modified 3 years, 5 months ago by Bevan.
    • This topic was modified 3 years, 5 months ago by Bevan.
    • This topic was modified 3 years, 5 months ago by Bevan.
    • This topic was modified 3 years, 5 months ago by Bevan.
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